104: Save Someone Next Steps

Written By Jenny Blake

So you’re getting good at saving yourself time; but what about saving other people’s time? How creative are you at reducing their next steps? The latter is a gift that keeps on giving. Visualize the final outcome, and work backward to envision how you can take the few next steps to save time and effort for fellow stakeholders.

🌟3 Key Takeaways:

  • Take a few extra minutes to reflect before marking a task “done.”

  • Do the work upfront of thinking about what someone will need next. What happens after this next part is done? Can you do any more for them?

  • Visualize the final outcome of the task you’re working on - what can you do to get as close to that outcome as possible before throwing the ball into the next person’s court?

📝Permission: Do a little bit of extra work now, knowing it will save the next person next steps.

✅Do (or Delegate) This Next: Review your customer journey. After somebody purchases, what’s next? Whatever the answer, see if you can design a process to do it for them; or if not, simplify, clarify, and communicate so that the next onboarding steps run smoothly.

📘Books Mentioned: Free Time: Lose The Busywork, Love Your Business, Pivot: The Only Move That Matters Is Your Next One 

🔗Resources Mentioned: Free Time Dashboard 

🎧Related Podcast Episodes: 102: 12 Systems-Thinking Steps for Moving from Friction to Flow and 054: Ten T's of Successful Delegating

💻 Access Free Time episode transcripts on Podscribe » 

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Jenny Blake

Jenny Blake is a career and business strategist and international speaker who helps people people organize their brain, move beyond burnout and create sustainable careers they love. She is the author of PIVOT: The Only Move That Matters Is Your Next One (Portfolio/Penguin Random House, September 2016). Jenny left her job in career development at Google in 2011 after five and a half years at the company to launch her first book, Life After College, and has since run her own consulting business in New York City. Find her on Twitter @Jenny_Blake and subscribe to the Pivot Podcast. 

http://PivotMethod.com
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